{"id":15,"date":"2026-07-22T23:20:30","date_gmt":"2026-07-22T23:20:30","guid":{"rendered":"https:\/\/p.crazypowered.com\/?page_id=15"},"modified":"2026-07-23T16:20:47","modified_gmt":"2026-07-23T16:20:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/p.crazypowered.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"yith-slider alignfull yith-slider-8107\" style=\"height: 320px; \">\n\t\t\t\t\t<div class=\"yith-slider-slide slide-id-8108 slick-slide\" style=\"background-image: url('https:\/\/p.crazypowered.com\/wp-content\/uploads\/2026\/07\/Slider_background_refunds_policy.png'); background-position: center; background-repeat: no-repeat; background-size: cover; display: block; float: none; \">\n\t\t\t\t<style type=\"text\/css\"> .slide-id-8108 .slide-container { max-width: 1540px;}<\/style>\t\t\t\t<div class=\"slide-container\">\n\t\t\t\t\t\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-6e81cd72 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:44px\">POL\u00cdTICA DE REEMBOLSOS Y DEVOLUCIONES<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n\n\n<span id=\"cp-arriba\" tabindex=\"-1\"><\/span>\n\n\n\n<div class=\"wp-block-group alignwide\" style=\"margin-top:0px;margin-bottom:0px;padding-top:0px;padding-bottom:0px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-85461c0e wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group\" style=\"border-width:1px;border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:40px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-0a5a5088 wp-block-group-is-layout-constrained\">\n\n<h3 class=\"wp-block-heading\">Index<\/h3>\n\n\n<ul class=\"wp-block-list\">\n\n<li><a href=\"#overview\">General information<\/a><\/li>\n\n\n<li><a href=\"#refunds\">Refunds<\/a><\/li>\n\n\n<li><a href=\"#exchanges\">Exchanges<\/a><\/li>\n\n\n<li><a href=\"#gifts\">Gifts<\/a><\/li>\n\n\n<li><a href=\"#shipping-returns\">Return shipping<\/a><\/li>\n\n\n<li><a href=\"#need-help\">Need help?<\/a><\/li>\n\n<\/ul>\n\n<\/div><\/div>\n\n\n<div id=\"overview\" class=\"wp-block-group has-tertiary-background-color has-background\" style=\"border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:24px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-7e583535 wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\">General information<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.<\/p>\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Several types of products are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Other non-returnable items:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Gift cards<\/li>\n\n\n<li>Downloadable software products<\/li>\n\n\n<li>Some health and personal care items<\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Please do not send your purchase back to the manufacturer.<\/p>\n\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Book with obvious signs of use<\/li>\n\n\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n\n\n<li>Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.<\/li>\n\n\n<li>Any item returned more than 30 days after delivery<\/li>\n\n<\/ul>\n\n<\/div><\/div>\n\n\n<div id=\"refunds\" class=\"wp-block-group has-tertiary-background-color has-background\" style=\"border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:24px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-7e583535 wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.<\/p>\n\n\n<p class=\"wp-block-paragraph\">If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received your refund yet, first check your bank account again.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Then contact your credit card issuer, as it may take some time before your refund is officially posted.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Next, contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Si has hecho todo esto y a\u00fan no has recibido tu reembolso, ponte en contacto con nosotros en <a href=\"mailto:c&#114;azyp&#111;&#119;&#101;&#114;e&#100;&#064;&#099;&#114;az&#121;&#112;o&#119;&#101;r&#101;d.&#099;&#111;m\">&#099;raz&#121;p&#111;&#119;ered&#064;c&#114;&#097;&#122;&#121;&#112;ower&#101;d&#046;com<\/a>.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Only regular-priced items may be refunded. Sale items are non-refundable.<\/p>\n\n<\/div><\/div>\n\n\n<div id=\"exchanges\" class=\"wp-block-group has-tertiary-background-color has-background\" style=\"border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:24px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-7e583535 wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Solo sustituimos art\u00edculos si est\u00e1n defectuosos o da\u00f1ados. Si necesitas cambiarlo por el mismo art\u00edculo, env\u00edanos un correo electr\u00f3nico a <a href=\"mailto:cr&#097;&#122;&#121;po&#119;e&#114;&#101;&#100;&#064;cra&#122;y&#112;o&#119;&#101;&#114;&#101;d&#046;c&#111;&#109;\">&#099;r&#097;&#122;yp&#111;&#119;&#101;&#114;ed&#064;&#099;ra&#122;y&#112;&#111;wer&#101;&#100;&#046;c&#111;&#109;<\/a> y remite tu art\u00edculo a: Sevilla, Spain.<\/p>\n\n<\/div><\/div>\n\n\n<div id=\"gifts\" class=\"wp-block-group has-tertiary-background-color has-background\" style=\"border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:24px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-7e583535 wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift voucher will be mailed to you.<\/p>\n\n\n<p class=\"wp-block-paragraph\">If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver, who will be notified of your return.<\/p>\n\n<\/div><\/div>\n\n\n<div id=\"shipping-returns\" class=\"wp-block-group has-tertiary-background-color has-background\" style=\"border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:24px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-7e583535 wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\">Return shipping<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Para devolver tu producto, debes enviarlo por correo a: Sevilla, Spain.<\/p>\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n<p class=\"wp-block-paragraph\">If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.<\/p>\n\n<\/div><\/div>\n\n\n<div id=\"need-help\" class=\"wp-block-group has-tertiary-background-color has-background\" style=\"border-radius:6px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px;margin-bottom:24px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-7e583535 wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Ponte en contacto con nosotros en <a href=\"mailto:&#099;ra&#122;&#121;&#112;o&#119;&#101;&#114;ed&#064;&#099;&#114;a&#122;y&#112;&#111;were&#100;.&#099;om\">c&#114;&#097;&#122;&#121;&#112;ow&#101;re&#100;&#064;&#099;raz&#121;&#112;&#111;wered.com<\/a> para cualquier duda relacionada con reembolsos y devoluciones.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n\n<style>\n.cp-top-link {\n  position: fixed;\n  right: 1.5rem;\n  bottom: 1.5rem;\n  z-index: 999;\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  width: 2.75rem;\n  height: 2.75rem;\n  border-radius: 50%;\n  text-decoration: none;\n  background: var(--proteo-button_2_bg_color_2);\n  color: var(--proteo-button_2_font_color);\n  box-shadow: 0 2px 8px rgba(0,0,0,.25);\n}\n.cp-top-link:hover,\n.cp-top-link:focus-visible {\n  background: var(--proteo-button_2_bg_hover_color);\n  color: var(--proteo-button_2_font_hover_color);\n}\nhtml { scroll-behavior: smooth; }\n@media (prefers-reduced-motion: reduce) { html { scroll-behavior: auto; } }\n<\/style>\n\n<a class=\"cp-top-link\" href=\"#cp-arriba\" aria-label=\"Volver arriba\">\u2191<\/a>","protected":false},"excerpt":{"rendered":"<p>\u00cdndice Informaci\u00f3n general Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 30 d\u00edas. Si han transcurrido 30 d\u00edas desde tu compra, no podemos ofrecerte un reembolso completo ni un cambio. Para poder optar a una devoluci\u00f3n, el art\u00edculo debe estar sin usar y en el mismo estado en que lo recibiste. Tambi\u00e9n debe<a class=\"more-link\" href=\"https:\/\/p.crazypowered.com\/en\/refund_returns\/\">Read more  &#10230;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":true,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","inline_featured_image":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":11,"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":8157,"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/pages\/15\/revisions\/8157"}],"wp:attachment":[{"href":"https:\/\/p.crazypowered.com\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}