General information

Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card issuer, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

Si has hecho todo esto y aún no has recibido tu reembolso, ponte en contacto con nosotros en crazypowered@crazypowered.com.

Sale items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

Solo sustituimos artículos si están defectuosos o dañados. Si necesitas cambiarlo por el mismo artículo, envíanos un correo electrónico a crazypowered@crazypowered.com y remite tu artículo a: Sevilla, Spain.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver, who will be notified of your return.

Return shipping

Para devolver tu producto, debes enviarlo por correo a: Sevilla, Spain.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

Ponte en contacto con nosotros en crazypowered@crazypowered.com para cualquier duda relacionada con reembolsos y devoluciones.